Gosh, this past week seemed to fly by faster than usual.  I guess it's Friday because my calendar says it is.

Brian and Veronique came to visit us on Monday for a couple days and we had a great visit.  Brian was in Paris recently to visit her and she flew back to the States with him, but she returns to Paris on Sunday as she has to resume her job on Monday.  So I'm glad they got to get up here.  I really enjoy their company and I always take the opportunity with Veronique for her to help me with words in French that I'm unsure of the pronunciation.  I'm back to practicing with my Rosetta Stone, so hope to have improved my French phrases and words more by October.

Duncan and Brie were very happy to have them here visiting also.  Duncan adores Brian and the feeling is mutual.  Brian joked a few times that if we're tired of Duncan, he's more than happy to take him.  I'm afraid that'll never happen!  Brian will have to get his own Scottie.

Making their visit extra special was that I celebrated Mother's Day with them on Monday.  They brought me a box of chocolates, a bottle of champagne and Brian got me a wonderful rose bush.  It's called Goldilocks and they're yellow roses!  Which he knows is my absolute favorite color for roses.  So he helped me get it replanted into a container and I now have it out near the fish pond.

And my new fish arrived on Tuesday.  The ones in the pond seem to be doing well, but they've been mostly hiding.  Think they have to get used to their home.  However, the two Ryukin goldfish that I put into my aquarium here in my writer's studio settled in very quickly.   I'm enjoying them a lot.  So meet Renoir and Monet.......

I also reached a milestone with my publishing process this past week.  I did up an outline of Book #2, along with the first fifty pages and got that packet off into the mail to my editor.  My contract had said they wanted that before June 1, so I was ahead of schedule.  And now I wait to see if they like my story.  So I've been taking some "play time" with visiting, tending to my fish and birds, doing some container gardening.  I ordered about six new flowers/plants to put along the fish pond.  And I've been doing lots of reading, as usual.  I'm reading a very good book right now and I'll share it with you when I finish.

So that's it from my little island for this time.  Have a great weekend and I'll see you here next time.....

Those of you that have been visiting Island Writer for awhile know that one of my major pet peeves is the lack of customer service we all encounter now a days.  And it's in all areas of public service.  So believe me, when I happen to have a good experience, I like to share it because it's quite rare that this happens.

Last Friday Ray and I had to go to the Gainesville Hematology & Oncology Associates so Ray could have more blood work done to figure out what was going on with his elevated liver enzymes and iron levels.  The good news is.......The liver enzymes are just about back to normal. The dr. said that while Ray's iron was high (at 628 and double the norm) they see levels around 1500 to 2000 when it's hemachromatosis.  So he pretty much ruled that out, but they did test for it.  The dr. feels (which was my thoughts from the beginning) that Ray had some kind of bacterial infection and that's what caused everything to be abnormal.  So they took more vials of blood and we go back May 21 for results.  In the meantime, he's feeling fine and totally back to normal.

Back to my story about customer service:  From the moment we checked in at this place, the staff were extremely friendly.  The girl at the front desk was pleasant and smiling.  She actually looked like she might enjoy her job and didn't mind being there.

Once in the exam room, both of the techs that worked in there were joking with us, laughing and making all of it a very pleasant experience. Then in walked Olivia, the PA and again......chatty, friendly and struck me as somebody who truly enjoys the career she chose.  And then in walked the doc.....he was from Hungary and had a very nice accent.  He went over all the medical stuff first and then we chatted about where he was from, etc.

Added to all of this was the sweet girl we saw on the way out.  The one that scheduled Ray for another appointment.  She told Ray to have a good weekend and then looked at me and said, "Oh, and Mrs. DuLong, if you're a mother, have a Happy Mother's Day on Sunday."  Yeah, I was quite surprised!  Such a small thing to do, but it made such an impression on me.  And left me wondering......now WHY can't other places of business be like this?  Like airlines, grocery stores, banks, etc.

I was telling my daughter, Susan, about this positive experience (yeah, guess I am gushing about it) and she told me something I wasn't aware of.  She works as a nurse in the ER at a hospital in Lowell, Mass.  And she said to me, "OH, did those workers all go to Disney too?"  I had no clue what she was talking about.  Well.......

Apparently, there's a program called "Director of Impressions" and the hospital that she works at has gotten involved with this.  The higher-ups all traveled to DisneyWorld in Orlando, because that's where the training and seminars are held.  And what it is.....is for them to go back to their place of employment and teach their entire staff excellent customer service.  Each dept. from housekeeping to the doctors and nurses must attend seminars (complete with popcorn) to watch movies, do skits, etc. and it all has to do with touchy situations, anger, out-of-control patients, etc. and having the staff maintain their cool and not allowing their emotions to surface, which in turn creates a very bad situation.  And apparently, their raises are based on the way they deal with the public.  They're monitored and given scores.

I'd never heard of this program, but I'm mighty impressed!  So based on what she told me and based on the "feel good" experience that we had at this medical facility, it just might be possible that the staff did attend this training.  Then again, maybe not.  Maybe they're just all truly pleasant and happy to be working where they do and it gets passed on to us.....the customer.

See you here next time...........

                                                                           HAPPY MOTHER'S DAY TO:

All the mother's out there who are visiting here today . . . But also to . . .

All grandmothers, aunts and all the Mom's who share their maternal instincts with their furry babies.

Remember:  Anybody can be a mother......It takes somebody special to be a "Mom."

Wishing all of you a day filled with much love, laughter and sunshine.

(Fish update:  Photo above is Foster being "motherly" and saying au revoir to these guys.  I gave these fish to Oliver yesterday for his aquarium.  I just couldn't seem to bond with them.  And my new fish are on order and should be arriving Tuesday.  They're goldfish.  Not tropical fish like the Mollies and Tetra that I had here. Guess I'm just an old-fashioned goldfish-kind-of-female.)